eGovCommunity.org, 21 september 2008
Are citizens the government’s customers?
To what extend should a government treat citizens as its customers? That’s the general question in a thought provoking article by Steven de Jong in yesterdays NRC, a leading Dutch newspaper: A customer of the government gets angry quickly.
When the government treats citizen as customers, these citizens will expect to be treated as such. According to the old adage the customer is king, so citizens will expect to be treated accordingly. That’s where things go wrong since the government is there to serve the public interest and not that of individual citizens.
Bron: 'Are citizens the government’s customers?'
Are citizens the government’s customers?
To what extend should a government treat citizens as its customers? That’s the general question in a thought provoking article by Steven de Jong in yesterdays NRC, a leading Dutch newspaper: A customer of the government gets angry quickly.
When the government treats citizen as customers, these citizens will expect to be treated as such. According to the old adage the customer is king, so citizens will expect to be treated accordingly. That’s where things go wrong since the government is there to serve the public interest and not that of individual citizens.
Bron: 'Are citizens the government’s customers?'
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